Write to us at gerencia@citaltiva.com. Please do not send health information through this channel.
You can also message us on WhatsApp: +1 786 461 5951. It is an administrative channel: please do not share symptoms, diagnoses or health information.
Frequently asked questions
Does Citaltiva provide health services?
No. Citaltiva is a technology platform providing administrative and marketing services. Care is provided by the professionals and providers you choose.
How much does the directory cost?
Nothing. For patients and visitors, browsing the directory and sending requests will be free.
Is a request already an appointment?
No. It is a received request. The appointment is confirmed when the practice confirms it with you.
Will my insurer or prepaid health plan cover it?
That depends on your contract, your plan and its conditions. We will only show agreements backed by documentation, and even then you should confirm with your provider.
What information do you ask for?
Only your name, mobile number and, optionally, email. We do not ask for symptoms, diagnoses or medical history.
Can I ask you to delete my data?
Yes. Write to us to access, correct or delete your data, or to withdraw your consent (see Your data rights).
I am a doctor. Does paying the subscription publish my profile?
No. Publication requires completing and passing the document review.
Citaltiva is a technology platform providing administrative and marketing services. It is not a healthcare provider (IPS), a health insurer (EPS) or an insurance company, and it does not provide health services. In an emergency in Colombia, call 123.